Professional Cleaning Company Based in London100% Money Back Guarantee with All of Our Cleaning Services Our Quality Cleaning Service Guarantee
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Professional Cleaning Solutions
FAQs about Cleaning Services in London, U.KMost Frequently Asked Questions About Our Cleaning Services

What Geographical areas do you cover?
We are fully committed to local service delivery in London area and also backed up by our nationwide network.

Are your cleaners insured and legal?
Our full time employed cleaners are fully insured and legal to work in the UK as per Home Office regulation. We do not employ just anyone, we prefer to employ cleaners who are recommended by people we know and trust.

Are your cleaners properly trained?
Yes, we do invest lot of time and energy in training our employees. All cleaners are properly trained. Training always includes Health & Safety procedures, site safety information and security, handling of products and equipment and a job specification (what to clean, how to clean it and when to clean it).

What happens if we are not happy with the cleaner?
If the cleaner does not meet your expectation please give us a call or email us and we will resolve the problem ASAP and provide the proper feedback.

Are all your chemicals assessed under the COSHH regulations?
All our cleaning materials we use have been assessed under the COSHH regulations. The COSHH assessment will be written down. The assessment will be reviewed and updated if any new product is introduced.

Are you aware of environmental issues and how do you address them?       
We only use environmentally friendly cleaning products.

How do you guarantee a measurable service levels?
We use detailed and site-specific Cleaning Method Statements, Work Schedules, Task Check lists and a Cleaning and Quality Assessment list. The information is always available and regularly reviewed with the client to keep track of all service requirements.

Do you practice TUPE?
We do practice TUPE. All issues surrounding the transfer of staff will be dealt with in a professional manner.

Do you supply equipment and cleaning supplies?
Yes, we do. Every new contract has brand new equipment assigned to that site only. We agree on the consumables you need and we guarantee to supply exactly what has been contracted.

Can we contact the office at any time?
Yes you can. Our normal business hours are from 8am to 8pm weekdays and from 10 am to 3 pm on Saturday. We provide a guaranteed same day response.

In the event that our cleaner is sick or away, will you inform me and provide us with a substitute?
We will provide you with sufficient notice and a substitute if a cleaner is going on holiday. In the case of cleaner calling in sick, we will contact you ASAP and organize a replacement.

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